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FAQ, Providers
How does PGxAI handle patient data privacy?
We adhere to the highest standards of data protection, including HIPAA and SOC 2 compliance. All patient information is encrypted in transit and at rest, ensuring complete confidentiality.
Which drug classes are covered by PGxAI?
Our platform supports over 900 substances across multiple therapeutic areas, including oncology, cardiology, psychiatry, endocrinology, and more. Each recommendation is backed by a robust AI engine and validated clinical data.
What is the typical turnaround time for PGx reports?
Most PGx results are available within 24–72 hours after the lab processes the genetic sample. Real-time AI insights and EHR integration allow clinicians to access those results immediately once they are ready.
How do we integrate PGxAI with our existing EHR system?
Our solution offers seamless integration via FHIR and HL7 interfaces. We also partner with InterSystems IRIS for Health for real-time data exchange, ensuring minimal IT disruption and rapid deployment.
Do you support CPT codes for reimbursement?
Yes. PGxAI aligns with recognized CPT codes for pharmacogenomic testing and consultations, streamlining billing workflows and reducing claim denials.
Is training available for our clinical staff?
Absolutely. We provide onboarding, webinars, and ongoing support to ensure your team effectively uses PGxAI’s capabilities from day one.
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